Please note that for health and hygiene reasons we are unable to exchange or refund any earrings. In the unlikely event of a faulty or defective pair of earrings, please contact Hermata London at

If you were to accidentally receive an item that you did not order,please contact Hermata London at

In the unlikely event of receiving a misdescribed item, please contact Hermata London at

This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (distance selling) regulations, further details of which are available from the local trading standard department or citizen's advice bureau.

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